Section 1 – Introduction
This Privacy Policy explains how v57 collects, uses, stores, and protects the personal information you provide when registering and using our platform. This document applies to all services available on v57, including slot games, Live Casino, sports betting, and all other features.
At v57, we believe member trust is our most valuable asset. We are committed to handling your personal data to the highest protection standards and strictly within the boundaries you have agreed to. We take privacy seriously — it is a promise we keep.
By registering and using v57's services, you confirm that you have read and understood this policy. Should any significant changes be made to our privacy policy in the future, you will receive clear notice before those changes take effect.
Section 2 – Data We Collect
V57 only collects data that is strictly necessary to operate our services, ensure account security, and fulfill applicable legal obligations. The following are the categories of data we collect:
Identity Data
When you register at v57, we collect your full name, date of birth, email address, phone number, and other identity information required for account verification. This data is used to ensure every account belongs to a real person who meets the minimum age requirement of 18.
Financial Data
To process deposits and withdrawals, we collect the bank account or digital wallet information you register. It is important to note that v57 never directly stores credit card numbers or payment card data — all transactions are processed through certified encrypted payment gateways.
Platform Activity Data
We record your game history, transactions, game preferences, and other account activity. This data is used to enhance your gaming experience, detect suspicious activity, and deliver relevant recommendations.
Technical Data
Our system automatically logs your IP address, device type, browser, operating system, and login session data. This information helps us optimize platform performance and identify potential security threats.
| Data Type | Example | Purpose of Collection |
|---|---|---|
| Personal Identity | Full Name, ID Card, Date of Birth | KYC verification & account security |
| Contact | Email, Phone Number | Communication & account notifications |
| Financial | Bank Account Number, E-wallet | Deposit & withdrawal process |
| Activity | Game History, Bets | Security & service improvement |
| Technical | IP, Device, Browser | Fraud detection & optimisation |
Section 3 – How We Use Your Data
Every piece of data collected by v57 has a clear and limited purpose. We do not use your data for anything beyond what is listed below:
- Running and managing your account — including the registration process, identity verification, balance management, and financial transaction processing.
- Security and fraud prevention — detecting suspicious activity, protecting accounts from unauthorized access, and preventing platform abuse.
- Service communications — sending important account-related notifications such as transaction confirmations, security alerts, or policy updates.
- Platform improvement — analyzing usage patterns in aggregated, anonymized form to improve overall performance, interface, and gaming experience.
- Legal compliance — fulfilling reporting obligations to relevant authorities in accordance with applicable regulations, including anti-money laundering (AML) requirements.
- Service personalization — tailoring game recommendations and relevant promotional offers based on your gaming preferences, while fully respecting your privacy.
V57 does not use your personal data for third-party advertising purposes. You will not see any ads from outside v57 appearing based on your activity on our platform.
Section 4 – Data Storage and Security
All v57 member data is stored on servers located in certified data centers meeting the highest physical and digital security standards. We apply multi-layered protection including data encryption in transit (SSL 256-bit) and at rest (AES-256).
Access to sensitive member data is strictly limited to v57 personnel with a legitimate business need who have completed our internal security verification process. All access is logged and auditable at any time.
Data Retention Period
V57 retains your personal data for as long as your account is active and for a defined period thereafter in accordance with applicable legal requirements. Financial data and transaction records are retained for a minimum of 5 years in compliance with Indonesia's financial regulations. Once the designated retention period has elapsed, data is permanently deleted using secure, irreversible deletion procedures.
If you submit an account closure request, we will process the deletion of your personal data within 30 business days, unless a legal obligation requires us to retain certain data for a longer period.
Section 5 – Sharing Data with Third Parties
V57 does not sell or rent your personal data to any party. However, there are limited situations in which we need to share certain information with third parties that play a direct role in the operation of our services:
- Payment providers: Account and transaction details required to process deposits and withdrawals are securely forwarded to our partner payment gateways.
- Game providers: Game session and betting data is forwarded to the relevant game provider for technical gameplay purposes. Our game providers are bound by strict confidentiality agreements.
- KYC verification services: Identity data for KYC verification purposes is processed through identity verification services that hold internationally recognised security certifications.
- Legal authority: v57 will disclose data requested by competent authorities where a valid legal order exists, such as an official request from law enforcement.
All third parties working with v57 are bound by strict data processing agreements and must comply with data protection standards no lower than those we apply ourselves.
Section 6 – Cookies and Tracking Technologies
V57 uses cookies and similar tracking technologies to enhance your browsing experience and session security on the platform. Cookies are small files stored in your browser or device when you visit our site.
Types of Cookies Used
- Essential Cookies: Required for core platform functions such as maintaining your login session and remembering your security preferences. These cookies cannot be disabled as the platform will not function without them.
- Functional Cookies: Helps the platform remember your preferences such as display language, recent game history, and interface settings you've chosen.
- Analytics Cookies: Used to understand how members use the platform in aggregate — this information helps our team prioritise the most needed feature improvements.
You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may significantly affect platform functionality.
Section 7 – Member Rights Over Personal Data
As a v57 member, you have a set of rights we respect and facilitate regarding your personal data. Here are the rights you can exercise at any time:
You have the right to request a copy of the personal data we hold on your account. Requests will be processed within 14 business days.
If any data is inaccurate or needs updating, you may request a correction through your account settings or by contacting our support team.
You have the right to request deletion of your personal data when closing your account, except for data we are legally required to retain.
In certain circumstances, you may request that the processing of your personal data be temporarily restricted while an investigation or clarification is in progress.
You have the right to receive a copy of your personal data in a machine-readable format for portability or self-storage purposes.
To exercise any of the rights above, contact our privacy team via 24/7 live chat or send your request to [email protected] including your account details for identity verification.
Section 8 – Protection of Minors' Data
V57 strictly prohibits use of the platform by individuals under the age of 18. We do not knowingly collect personal data from minors. Our KYC process is designed to detect and prevent registration by users who do not meet the minimum age requirement.
If we discover that data from a minor has been collected without our knowledge, it will be deleted immediately and the account permanently closed. Parents or guardians who become aware that their child has registered at v57 are asked to contact our support team right away.
Section 9 – Privacy Policy Changes
V57 may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or the technologies we use. The date of the most recent update is always displayed at the top of this page.
For significant changes that may materially affect your rights, we will provide direct notification via an in-platform notice, an email to your registered address, or both — at least 30 days before the changes take effect. This gives you sufficient time to review and, if you disagree, close your account before the changes apply.
Continued use of the service after the policy is updated constitutes acceptance of the latest version of this policy.
Section 10 – Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how v57 handles your personal data, please do not hesitate to reach us through the following channels:
- Live Chat: Available 24/7 directly on the v57 platform — the fastest way to get a response.
- Privacy Email: [email protected] — for formal inquiries regarding personal data, access rights requests, or complaints.
- General Support Email: [email protected] — for general service inquiries.
Our privacy team is committed to responding to every request within a maximum of 5 business days. For requests requiring deeper investigation, we will provide a confirmation of receipt and a clear estimated resolution time.